Cancellations & Refunds

Cancellation policy:

To confirm your reservations, a deposit equal to a minimum of one night’s room rate, or 50% of the entire stay, whichever is more would need to be made. We accept, Maestro, Visa and MasterCard. For alternate arrangements, please contact the Hotel.

For Corporate reservations secured by a company credit card, the deposit requirement may be waived at the discretion of the Hotel. Please inquire before making a reservation.

Group bookings of four or more rooms requires a 30-day cancellation notice for return of the deposit.

Cancellation and Early Checkout Policy:

Should your plans change, be sure to inform within the following guidelines for a refund of your deposit. A cancellation number will be given to ensure proper return of the deposit. If the cancellation does not meet guidelines, the deposit will be retained.

Please note a multiple room reservation is added together for the total of “reserved nights”. For example, two rooms reserved for four nights would be 8 reserved nights. For this example, the 8 reserved nights’ cancellation period is 14 days.

Reserved NightsCancellation prior to arrival
                1                  48 hours
                2-6                   7 days
                7 and more                   14 days

Refund Policy:

When you cancel a booking and are entitled to a refund then we will instruct the refund right away. The processing will take between 2-4 weeks until the whole amount shows back on your credit card statement. Reasons for this are the billing cycle of your credit card company and processing time of the bank. The refund amount depends on numerous factors such as the hotel’s cancellation policy, time of cancellation and processing fees. For more details, see cancellation policy above.

In case a reservation that you make is not confirmed, we will not charge you anything on your credit card and release the whole amount that was held on it immediately. Now after we do this, it will still take a maximum of 2-4 weeks for the bank to process this and for the money to show back on your credit card.

Check In:

Normal check in time is 2:00 p.m – 6:00 p.m. For late arrivals, please call for instructions on the procedure for arrivals after 6 pm.

Check-out is at 12 Noon.

Early check-in and check-out is possible on availability only available by prior arrangement only.

Modifications:

We require 7 days before original arrival date for the amendment request. Any modifications are subject to availability at the time you make the request. Modifications made less than 7 days before original arrival date may be liable for the fees as a result of the late modification of Rs.500

Children and Infants:

Children (2-5 years) can stay free of charge with parents using existing beds. No free extra bed (or rollaway) and no meal is provided for a child in normal cases. The child’s breakfast until 4 years of age is complimentary and for children beyond that age group, normal menu charges will be applied.

In case you require extra bed for your child (2-5 years old), the third person’s rate applies which you have to select as “3 adults” instead of 2 adults and 1 child in the reservation form. Once you reserve under the rate for 3 adults, you will also get 3 breakfasts, unless stated otherwise. Cots for infants can be requested, subject to availability.

Non-arrival to the Hotel (No Show):

If you fail to arrive at the hotel on the arrival date, the entire reservation will be cancelled automatically by the hotel and you will be charged the cost of the whole reservation.

If you fail to check in on the first date, but still continue your travel plan to stay at the hotel, please contact us without any delays in communication, so we can keep the room for you for the rest of the nights. Otherwise as mentioned above, the entire reservation will be auto-cancelled and no refund will be issued.

Shorten Stay (Early check-out):

Shorten stay is subject to whole period charge whether or not you stay the whole period.

Special Requests:

Please note that not all special requests may be guaranteed, as they are subject to availability upon your physical arrival at the hotel.